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Summary

As a contemporary professional you are involved in Operations Management, an exciting and vital field in today’s complex business situations. Operations Managements is the corporate area of designing and managing processes and services aiming for the creation of goods and services in order transform resources into value adding products and services. In order to manage operations effectually a contemporary manager should fully understand and control Operations Management. This masterclass will support you in achieving that goal. Achievements within reach are the knowing, understanding and appliance Operations Management, especially:

  • Process & Service Management (including the Lean Six Sigma essentials).
  • Quality Management
  • Capacity & Scheduling Management
  • Inventory Management
  • Location Management
  • Project & Programme Management essentials

After successful completion of the Masterclass you will have developed yourself in mastering Operations Management on a managerial level, extended your professional network and shared intensively experiences with peer students. Fotolia_52127264_XS-adjusted Your investment: Price (exempted/free of BTW): Shortcode "Single Product Page Price". Please view Product after assigning Custom Template In Company This course can also be executed in company as an embedded learning process in which your staff is learning and earning (l’earning) mastering Marketing & Sales on the go: as a team and value chain, delivering immediate benefits in your change. Interested? Do contact us.

Subject

Business Situation In today’s world customers are more demanding and competition is more tough than it has ever been. In order to meet this demand organisations must match their supply in a lean manner, avoiding waste and ensuring sustainability and added value. This requires managing the process of creating goods and/or providing services in the value chain within the own organisation and with value chain partners, which is not easy. Different aspects such as managing the quality, the capacity, the inventory and the locations complicates the decision making for Operations Management. Your situationwhats your plan You are a managing professional or a professional manager involved (or to be involved) in Operations Management. You need to be armed with actionable Operations Management knowledge that is easily understood and delivered in business terms in order to enable you to master Operations Management on an managerial level in an effectual way.

For Whom

Fotolia_51473578_XS-adjustedIntended for This masterclass is intended for all professionals involved in Operations Management activities; example given:

  • Entrepreneurs
  • Business Managers
  • Business Analysts
  • Programme Managers
  • Portfolio Managers
  • Business Architects
  • Business Consultants
  • Project Managers

Entry Level We expect that you meet the entry requirements:

  • Higher education (or insight gained by experience).
  • Thinking and working on an academic level.
  • A work environment in which you can practice what you learn.
  • Strong motivation to learn.
  • Striving for being a reflective practitioner (reflecting upon thinking and acting).

In doubt? Get in contact. Language The masterclass language is English. In case only Dutch are participating, the classroom language will be Dutch; content remains mainly in English. Do leave your preference in the sign up form.

Interested in a incompany masterclass with Dutch content? Do contact us.

Result

a3dad35e-9f96-408d-8e40-6da2a763b3d2Aim This masterclass aims for mastering Operations Management: understanding and applying it on a managerial level. After the masterclass you developed yourself in mastering Operations Management. Competencies within reach are:

  • to know and understand the Operations Management in order to provide a basis or opportunity for originality in developing or applying ideas in your own context.
  • to apply the knowledge and understanding of the Operations Management mules through problem solving abilities applied in the valuation and assessment of operations management initiatives in your own context.
  • to show the ability to integrate knowledge and master complexity with respect to the Operations Management  and do judgements based upon insufficient information.
  • to describe the conclusions and the knowledge with respect to the Operations Management  for both specialists and ordinary people, peer students, the teacher and – last but not least – your own context, such as own management and other stakeholders.
  • to be able to continue to study for Operations Management  almost independently by being a reflective practitioner: the ability to reflect, stipulate  the lessons learned and formulating new learning objectives.

All of these achievements are essential in realising the objective of becoming a reflective practitioner: reflecting upon (own) thinking and (own) acting in mastering Operations Management. Benefits You have developed yourself in mastering Operations Management and extended your professional network and shared intensively experiences with peer students. You are prepared for effectual Operations Management. Certificate On successful completion you will receive a certificate of Management of Change. Study Points You earn with this Masterclass 5 study points, contributing to future master programmes of Management of Change.

Programme

Content The Operations Management Masterclass consist of 16 topicsomm modules:

 

 

Lectures and durations The programme consist of 8 lectures, with an overall duration of less than 6 months. Prior to the first lecture there is a Kick Off in which inform you about the ins and outs of the programme and start discovering the concept of Marketing & Sales. An overview of the modules per lecture:

Lecture  

Modules

1

  • The Operations Function

  • Operations and Supply Chain Strategy

2

  • Product Design

  • Process Selection

3

  • Service Delivery System Design

  • Process Flow Analysis

4

  • Lean Thinking and Systems

  • Managing Quality

5

  • Quality Control and Improvement

  • Supply Chain Management

6

  • Forecasting

  • Capacity Planning

7

  • Scheduling Operations

  • Project Planning and Scheduling

8

  • Independent Demand Inventory

  • Material Requirements Planning and ERP

Learning Product In delivering a successful Operations Management Case Report you have shown the improved ability to master the management of Operations Management. Programme Outcome After successfully completing this Masterclass you should be able:

  • to know and understand the Operations Management in order to provide a basis or opportunity for originality in developing or applying ideas in your own context.
  • to apply the knowledge and understanding of the Operations Management mules through problem solving abilities applied in the valuation and assessment of operations management initiatives in your own context.
  • to show the ability to integrate knowledge and master complexity with respect to the Operations Management  and do judgements based upon insufficient information.
  • to describe the conclusions and the knowledge with respect to the Operations Management  for both specialists and ordinary people, peer students, the teacher and – last but not least – your own context, such as own management and other stakeholders.
  • to be able to continue to study for Operations Management  almost independently by being a reflective practitioner: the ability to reflect, stipulate  the lessons learned and formulating new learning objectives.

Assessment  During the Masterclass you will be teached and tested in developing the gained competencies. The Final assessment is – under Exam Board supervision – a Case Exam and an End Assignment: Operations Management Case Report in which you create/reflect upon a Operations Management in your working environment, using the insights of this Masterclass. The main assessment criteria are:

  • Subject of the Case Report, its setting and its complexity.
  • Argumentation of the Case Report.
  • Depth and quality of the Case Report.
  • Understandability.
  • Connection to the theory.

The detailed criteria as present from the start of the Masterclass. In case you want to discover them upfront: do get in contact. Deadlines All lectures assignments have to be delivered before the given dates (usually the lecture date) with a reattempt possibility one week after the due date (not delivered assignment) or grading date (delivered assignment). Deadline for the End Assignment is 4 weeks after the last lecture with a Reattempt Deadline 12 weeks after the last lecture. The Case Exam is held online 2 weeks after the last lecture, with one Resit 6 weeks after the last lecture.  Teachers grade your assignments and exams within 3 weeks after delivery. The Exam and End Assignment deadlines will be extended with the holiday periods following the “Voortgezet Onderwijs” holiday periods as stated by the Dutch Ministerie van Onderwijs, Cultuur en Wetenschap. Relation with other Masterclasses The Marketing & Sales Masterclass can be followed independently or as a stepping stone towards a complete portfolio of Management of Change, such as our Innovation & Change Management (ICM) Portfolio: omm position Extend your learning You can deepen/broaden this masterclass with:

  • Marketing & Sales Masterclass (MSM)
  • Technology Innovation Masterclass (TIM)
  • Lean Six Sigma (orange, green and black belt)

Approach

Driven by your objectives visionWithin the context of the course students pro-actively defines personal learning objectives in order to give direction to their learning. So your learning is not a matter of chance, but of choice! Action Learning In order to maximize the effectuality of your learning, we use action learning in which complex business issues, problems and challenges are solved by students, using the theory in practice. Getting to the underlying root cause (upstream analysis), reflecting upon thinking and acting (evaluate) and dare to create solutions (create) gives you the ability to develop your problem solving capability and change leadership. You and your organisation will see the benefit of this. Multichannel Learning We use a state of the art virtual learning environment in which students and teachers also meet virtually, co-create in learning activities, read study material, do tests and so on. Available for ons desktop, tablet and if you like on your mobile: so anytime and anyplace learning is within your reach. Due to our belief that the real learning starts when the course stops, you have free access to your course for at least 2 years after your start. So your learning remain supported by the virtual environment, enabling you to stay in contact with peer students. Learning Groups Between classroom sessions you organise yourself in Learning Groups (4-5 members) in order to execute group assignments: you will learn a lot from peer students. Classroom Sessions Our classroom sessions are really flipped: building upon what you learned in our virtual learning environment and the beforementioned learning groups we have highly interactive sessions meeting with a mixture of dialogue, knowledge, cases and so on. So you won’t see a lot of slidewire in class; they are available in the virtual envrionment. Teachers Our Teachers are trained and experienced masters of change. They have a master degree in Change Management and teach it on Universities receiving an excellent teacher rating. They have a business background in order to connect the theory with the practice in organisations. Number of Students We aim for classes with at least 10 students.

Investment

Price Price (exemption/free of BTW): Shortcode "Single Product Page Price". Please view Product after assigning Custom Template Study Load

ActivityEstimating methodStudy load (hours)
Classroom sessions8 sessions of each 3 hours24
Learning Group Meetings8 sessions of 3 hours24
Exam2 hours preparation and 2 hours execution4
Self Study6 hours per classroom session48
End Assignment40 pages, building upon self study results.40
Total140
Average:Duration 30 weeksAverage 4-5 hours per week

Learning Material A rich virtual learning environment with articles and cases is provided for 24 months, counting from the start of the masterclass. It is included in the price. You need to have the books (excluded from the course price): OMM literatuur Roger Schroeder, Susan Meyer Goldstein, Johnny Rungtusanatham – Operations Management in the Supply Chain – Januari 2013, Mcgraw-Hill Education,   ISBN 9781259060878 Indicative price: € 55,=

Quotes

junges paarQuotes from students of the previous editions of our Masterclasses:

  • “This is really helping my job getting done!”
  • “Every day I use what I have learned in this module”
  • “Theory in Practice!”
  • “Intensive and Valuable.”
  • “I can recommend this Masterclass with the full 5 stars.”
  • “I want to do all Masterclass in this programme!”
  • “Multiple angle views!”
  • “Enrichment of leadership style”
  • “Direct applicable in practice”“Inspiring and motivating”
  • “Empowering Critical Thinking”
  • “Beyond models”.
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When & Where

When  planningThe lectures of this masterclass are not yet planned. Do contact us for planning details Where 20140404_Brasserie-Zonnestraal_001-1Brasserie Zonnestraal (Termeulen paviljoen) Landgoed Zonnestraal Loosdrechtsebos 15 1213 RH Hilversum Route Description

Advice

Questions?  Need advice? In doubt whether this course fits your need? Interested in a In-Company edition and/or discount price? Get in contact with our programme manager: bertvanderhooft Bert van der Hooft MCM Phone: +31(0)611119405 or mail: info@managementofchange.nl See how to contact us or use the contact form: [maxbutton id=”4″]

Sign Up

Sign Up Price (exemption/free of BTW): Shortcode "Single Product Page Price". Please view Product after assigning Custom Template The lectures of this masterclass are not yet planned. Do contact us for planning details.
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